Impact of Internship Programs and Senior Mentoring on Hospitality Students Work Readiness at Novotel Manado

Jessica Paruntu, Dianne Rondonuwu, Jeanlly Solang — Tue, 08 Sep 2026 00:00:00 +0000

Purpose: This study aims to examine the effects of internship programs and senior mentoring on the work readiness of hospitality students participating in internship programs at Novotel Manado Golf Resort & Convention Center. The analysis focused on the individual effect of each variable as well as their combined effect on students' work readiness.
Research Methodology: Using a mixed-methods design and saturated sampling, data were collected from 25 student interns through Likert-scale questionnaires, interviews, observations, and documentation. Quantitative data were evaluated using IBM SPSS for validity, reliability, normality, multiple linear regression, t-test, F-test, and coefficient of determination (R²).
Results: The findings indicate that internship programs significantly improve students' work readiness, while senior mentoring alone is not significant. However, both variables jointly had a significant effect on students' workplace readiness.
Conclusions: Internship programs significantly impact students’ work readiness by providing opportunities for practical experience and fostering the development of competencies necessary for working in the hospitality industry.
Limitations: This study was limited to 25 student interns at Novotel Manado Golf Resort & Convention Center; therefore, the findings cannot be generalized to other hospitality organizations.
Contributions: The findings of this research provide useful insights for hotel management and educational institutions to develop better internship and mentoring programs. This study also serves as a reference for future research in hospitality, vocational education, and human resource management.

Room Attendant Strategy in Improving Service Quality at Novotel Manado

Athalia Shirley Madonsa, Bernadain D. Polii, Jongky W.A Kamagi — Thu, 03 Sep 2026 00:00:00 +0000

Purpose: This study examines Room Attendant strategies to improve service quality at Novotel Manado Golf Resort & Convention Center and identifies practical solutions to support room cleanliness and guest comfort.
Research Methodology: A qualitative descriptive approach was employed. Data were collected through observations, semi-structured interviews, and documentation involving Room Attendants and Room Supervisors. Data were analyzed using the Miles and Huberman framework and integrated with SWOT analysis to identify internal and external factors influencing service quality improvement strategies.
Results: Room Attendants maintained service quality by adapting their daily work, setting work priorities, coordinating with supervisors, making the best use of available equipment, and conducting room re-checks. These practices were supported by SOP implementation, training, and supervision. Key challenges included limited equipment, chemicals, and linen, as well as high occupancy. SWOT analysis recommended improving equipment availability, coordination, workload management, and operational efficiency to maintain room cleanliness and service quality.
Conclusions: Room Attendant strategies have improved service quality but remain suboptimal. Adequate work facilities, consistent supervision, effective coordination, continuous training, and regular evaluation are needed to sustain room cleanliness, improve operational performance, and enhance guest satisfaction.
Limitations: This study was conducted in one hotel with a limited number of informants; therefore, the findings cannot be generalized to all hotel settings or organizational contexts.
Contributions: The findings provide practical input for hotel management and housekeeping practitioners, support service quality improvement initiatives, and serve as a reference for future studies on hotel management, housekeeping operations, and strategic service quality enhancement in the hospitality industry.

Jurnal Studi Perhotelan dan Pariwisata

​Impact of Internship Programs and Senior Mentoring on Hospitality Students Work Readiness at Novotel Manado

Room Attendant Strategy in Improving Service Quality at Novotel Manado

Impact of Internship Programs and Senior Mentoring on Hospitality Students Work Readiness at Novotel Manado