Madonsa, Athalia Shirley, Bernadain D. Polii, and Jongky W.A Kamagi. “Room Attendant Strategy in Improving Service Quality at Novotel Manado”. Jurnal Studi Perhotelan dan Pariwisata 5, no. 1 (September 3, 2026): 1–12. Accessed September 11, 2026. https://journals.goodwoodpub.com/index.php/jspp/article/view/7065.